Unlike many of the others, my firm is not a personal injury mill, which means that we don’t take on a thousand cases and agree to take bottom dollar just to produce volume. Instead, we take a small number of cases and treat people on an individual basis. We always know our clients on a first name basis, and welcome calls any day. There are some clients who stop by our office every other day just to ask a question or sign some paperwork. Many lawyers claim to provide personalized attention to their clients, but we actually do.